Returns & Refund Policy

At Qued Up, we value your satisfaction and strive to ensure every purchase meets your expectations. If for any reason you are not fully satisfied with your order, our return and refund policy is designed to make the process simple and transparent.

Returns

Eligibility

•Items must be returned within 5 days of delivery.
•Products must be unused, unworn, and in their original packaging with all tags attached.
•Proof of purchase (receipt or order confirmation if applicable) is required.

Non-Returnable Items

•Gift cards and downloadable digital products.
•Clearance or final-sale items.
•Personalized or custom-made products (unless defective).

Return Process

1
Contact our customer support team on WhatsApp number: +27 (61) 525-4608 to initiate a return.
2
You will receive instructions.
3
Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Inspection & Approval

Once your return is received, we will inspect the item. You will be notified of the approval or rejection of your refund.

Refund Method

•Approved refunds will be processed to your original payment method within 7–10 business days.
•Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

•We offer exchanges for defective or incorrect items at no additional cost.
•If you wish to exchange for a different size, color, or product, please follow the return process and place a new order once your refund is processed.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

•Contact us immediately.
•Provide photos of the product and packaging.
•We will arrange a replacement or issue a full refund, including shipping costs.

Have Questions?

Our customer support team is here to help with any questions or concerns about returns and refunds.

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